Live Messenger Video Problems After Upgrade

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Posted by Mike on March 2, 2009, 6:10 pm

Dear All:

I have a new install of Windows XP Media Center and went through the SP3
updates and installed my application software, including Windows Live
Messenger. Everything worked great, including video, etc. Unfortunately,
after the next round of updates from Windows Update, I was unable to FTP and
could not receive video using Windows Live Messenger. I uninstalled the
Logitech camera and got FTP back somehow, but I bought a different web cam
and still cannot recieve video with Windows Live Messenger. The only update
that did not install properly is .NET 3.5 Family Update. I would really like
to get this working. Any help you could provide is appreciated. I am very
computer literate, but not a complete expert by any means.

Mike

Posted by Barb Bowman on March 3, 2009, 4:30 am

have you tried a system restore to just before the update that
stopped this from working?

On Mon, 2 Mar 2009 15:10:02 -0800, Mike

>Dear All:
>I have a new install of Windows XP Media Center and went through the SP3
>updates and installed my application software, including Windows Live
>Messenger. Everything worked great, including video, etc. Unfortunately,
>after the next round of updates from Windows Update, I was unable to FTP and
>could not receive video using Windows Live Messenger. I uninstalled the
>Logitech camera and got FTP back somehow, but I bought a different web cam
>and still cannot recieve video with Windows Live Messenger. The only update
>that did not install properly is .NET 3.5 Family Update. I would really like
>to get this working. Any help you could provide is appreciated. I am very
>computer literate, but not a complete expert by any means.
>Mike

--

Barb Bowman
MS-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/
http://digitalmediaphile.wordpress.com

Posted by Mike on March 3, 2009, 5:19 pm

This is a new installation of Windows and the reason for doing this entire
re-install was to solve this particular problem (among others). I would
rather not go back as that would remove all of the updates after SP3 and all
of the application software I installed since. The problem would simply come
back after the next auto-update anyway. I would like to find a way to get to
the root cause and fix it.

"Barb Bowman" wrote:

> have you tried a system restore to just before the update that
> stopped this from working?
>
> On Mon, 2 Mar 2009 15:10:02 -0800, Mike
>

> >Dear All:
> >I have a new install of Windows XP Media Center and went through the SP3
> >updates and installed my application software, including Windows Live
> >Messenger. Everything worked great, including video, etc. Unfortunately,
> >after the next round of updates from Windows Update, I was unable to FTP and
> >could not receive video using Windows Live Messenger. I uninstalled the
> >Logitech camera and got FTP back somehow, but I bought a different web cam
> >and still cannot recieve video with Windows Live Messenger. The only update
> >that did not install properly is .NET 3.5 Family Update. I would really like
> >to get this working. Any help you could provide is appreciated. I am very
> >computer literate, but not a complete expert by any means.
> >Mike

> --
>
> Barb Bowman
> MS-MVP
> http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
> http://blogs.digitalmediaphile.com/barb/
> http://digitalmediaphile.wordpress.com
>

Posted by Barb Bowman on March 4, 2009, 4:08 am

this isn't exactly an issue with Media Center. I'd suggest trying
microsoft.public.windows.live.messenger. You refer to other
problems, so this could be far more complex.

You can set windows update to download but not install updates and
then install them one at a time until you find which one causes the
issue. then you uninstall and hide it and REPORT the problem. I'd
really recommend going back via system restore to isolate the issue.

On Tue, 3 Mar 2009 14:19:03 -0800, Mike

>This is a new installation of Windows and the reason for doing this entire
>re-install was to solve this particular problem (among others). I would
>rather not go back as that would remove all of the updates after SP3 and all
>of the application software I installed since. The problem would simply come
>back after the next auto-update anyway. I would like to find a way to get to
>the root cause and fix it.
>"Barb Bowman" wrote:

>> have you tried a system restore to just before the update that
>> stopped this from working?
>>
>> On Mon, 2 Mar 2009 15:10:02 -0800, Mike
>>

>> >Dear All:
>> >I have a new install of Windows XP Media Center and went through the SP3
>> >updates and installed my application software, including Windows Live
>> >Messenger. Everything worked great, including video, etc. Unfortunately,
>> >after the next round of updates from Windows Update, I was unable to FTP and
>> >could not receive video using Windows Live Messenger. I uninstalled the
>> >Logitech camera and got FTP back somehow, but I bought a different web cam
>> >and still cannot recieve video with Windows Live Messenger. The only update
>> >that did not install properly is .NET 3.5 Family Update. I would really

like

>> >to get this working. Any help you could provide is appreciated. I am very
>> >computer literate, but not a complete expert by any means.
>> >Mike

>> --
>>
>> Barb Bowman
>> MS-MVP
>> http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
>> http://blogs.digitalmediaphile.com/barb/
>> http://digitalmediaphile.wordpress.com
>>

--

Barb Bowman
MS-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/
http://digitalmediaphile.wordpress.com

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